- Position Title
- Public Safety Dispatcher
- Agency
- National Park Service
- Announcement Number
- SE-1630-GRSM-25-12737860-DE Opens in new window
- Open Period
- Wednesday, June 18, 2025 to Friday, June 27, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
2.
When you applied to this job, did you have any engagement with a National Park Service (NPS) Recruiter?
Assessment 1
Thank you for your interest in the Public Safety Dispatcher, GS-2151-5/6/7/8 at Great Smoky Mountains National Park. Your responses to this questionnaire, in conjunction with the other portions of your completed application, will be evaluated to determine your qualifications for this position. Please carefully follow all instructions before submitting your responses. If you change a response, be certain to erase (unclick) the incorrect response before you submit the application. Once you have submitted your application, items with more than one response or items that are left blank will not receive credit. This is a federal job application system. Providing false information or failing to answer all questions truthfully and completely may be grounds for not hiring, for disbarment from federal employment, or for dismissal after you begin work. Falsifying a federal job application, attempting to violate the privacy of others, or attempting to compromise the operation of this system may be punishable by fine or imprisonment.
BASIC EXPERIENCE: It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skills levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed, and/or other items you submit). If not, your score will be lowered, or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work.
1.
From the descriptions below, select one response that best describes how your background meets the experience or education requirements for a Public Safety Dispatcher, GS-2151-05 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these specialized experience requirements, you will not receive consideration for this position.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
2.
From the descriptions below, select one response that best describes how your background meets the experience or education requirements for a Public Safety Dispatcher GS-2151-06 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these specialized experience requirements, you will not receive consideration for this position.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
3.
From the descriptions below, select one response that best describes how your background meets the experience or education requirements for a Public Safety Dispatcher GS-2151-07 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these specialized experience requirements, you will not receive consideration for this position.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
4.
From the descriptions below, select one response that best describes how your background meets the experience or education requirements for a Public Safety Dispatcher GS-2151-08 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these specialized experience requirements, you will not receive consideration for this position.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
YOUR RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
COMPETENCY ASSESSMENT QUESTIONNAIRE SECTION: For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. Be sure to describe your experience that supports your answers to the questions below, in your resume or application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skill levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work. A- I have not had education, training or experience in performing this task. B- I have had education or training in performing this task, but I have not yet performed it on the job. C- I have performed this task on the job, with close supervision from supervisor or senior employee. D- I have performed this task as a regular part of a job, independently and usually without supervision from senior employee. E- I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist or train them in doing this task because of my expertise.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
5.
Ensure that employees engaged in hazardous activities, such as law enforcement, emergency medical services (EMS), search and rescue (SAR), and wilderness patrols are tracked and that their status and location is accounted for.
6.
Coordinate responses to incidents by initiating appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols.
7.
Use radio system, telephone systems and other special (Telecommunications Device for the Death TDD, Text-to-911, etc) in a public safety dispatcher role.
8.
Interpret jurisdictional boundaries for law enforcement, fire, EMS, or search and rescue responses.
9.
Operate and monitor camera surveillance systems for safety and security.
10.
Monitor burglary and fire alarm systems using alarm monitoring software or receive and process requests for law enforcement/fire departments from alarm monitoring companies.
11.
Receive and evaluate both 9-1-1 emergency and non-emergency calls and prioritize all incoming emergency and non-emergency calls.
12.
Work within the Incident Command System (ICS) under the direction of an incident commander to coordinate efforts of multiple agencies or jurisdictions.
13.
Provide information and direction to the public regarding emergency services and other relevant matters.
14.
Prepare and provide education or informative presentations on the roles of dispatch and effective radio use.
15.
Serve as a certified operator of the National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), and the Tennessee Information Enforcement System (TIES) or similar state network.
16.
Operate a computer-aided dispatch (CAD) system.
17.
Conduct daily checks on all equipment within an emergency communications center.
18.
Coordinate the use of assigned radio frequencies, directs radio traffic to appropriate channels, and restricts channels to emergency use as necessary.
19.
Create and manage records in and Incident Management and Analysis Reporting System (IMARS), or similar emergency services records management program.
20.
Provide training and/or assistance to problems encountered by lower-level or newer dispatchers, and informs them on the proper policies and procedures as required.
21.
Identify radio and computer-aided dispatch (CAD) system issues and notifies the appropriate personnel or Dispatch Supervisor of the issues.
22.
Query records through National Crime Information Center (NCIC) and other State Criminal Justice information Systems.
QUESTIONNAIRE THAT MEASURES APPLICANTS' TECHNICAL EXPERTISE SECTION: In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a QTMATE (Questionnaire that Measures Applicants Technical Expertise). These assessments measure the critical competencies listed above that are required to successfully perform the job.
23.
When taking a 911 call, what is the most important information to get from the caller?
24.
What is a CAD?
25.
9-1-1 Dispatchers are required to give medical instruction, such as CPR, over the phone if the call requires it?
26.
What order would you dispatch these incidents in: Trailer on fire with all occupants out of the trailer, Motorcycle accident with injuries, vehicle that was stolen an hour ago?
27.
What does SAR mean?
28.
What type of information may be supplied by a CAD mapping system?
29.
When a dispatcher receives a "Hit confirmation request" for a person who is wanted by your agency, how many minutes do you have to respond to the hit confirmation when the request was sent as an urgent request?
30.
When a dispatcher receives a "Hit confirmation request" for a person who is wanted by your agency, how many minutes do you have to respond to the hit confirmation when the request was sent as a routine request?
31.
When entering a firearm into the National Crime Information Center (NCIC), what information is mandatory to complete the entry?
32.
When flight following an aircraft on a mission flight, while using Automated Flight Following (AFF), what information should be recorded at the standard check in interval?
33.
If a crash or accident occurs with a civilian aircraft, who are the correct agencies to contact for the investigation of the accident?
34.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.