Veterans Health Administration Logo
Position Title
Health System Specialist (System Redesign Coordinator)
Agency
Veterans Health Administration
Announcement Number
CBTD-12741339-25-NS Opens in new window
Open Period
Monday, June 2, 2025 to Tuesday, June 17, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
3. Are you a veteran who separated from active duty under honorable conditions AND you:
  • have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more; OR,
  • retired from active military service with a service-connected disability rating of 30% or more?
For more information, review USAJOBS Veterans resources.

To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
(limit characters)
4. Were you employed overseas as an Appropriated Fund employee AND did you:
  • complete 52 weeks of creditable overseas service in an appropriated fund position(s) as a family member during the time you accompanied a sponsor officially assigned to an oversea area; AND,
  • receive a fully successful or better (or equivalent) performance rating: AND,
  • return to the United States to resume residence less than 3 years ago?

For more information, review USAJOBS Former Overseas Employees resources.

To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50, and performance appraisal.
(limit characters)
5. Are you the spouse of a current or former member of the Armed Forces? In accordance with revised 5 U.S.C. 3330d(b), the head of an agency may now appoint noncompetitively: the spouse of a member of the armed forces on active duty, the spouse of a 100 percent disabled member of the armed forces, or the spouse of a deceased member of the armed forces.

Active Duty Spouse
  • Includes all spouses of members of the armed forces on active duty.
  • Spouses do not have to relocate with active duty spouse.
Based on 100% Disability - As a military spouse, you may be eligible to be considered under this authority if:
  1. The military member was retired under Chapter 61 of title 10, United States Code with a 100% disability rating from the military; or
  2. Was released from active duty and has a disability rating of 100% from the Department of Veterans' Affairs or the military department.
Based on Service Member's Death
  • As the military spouse, you may be eligible if the military member was killed while on active duty (it does not have to be combat related), and you have not remarried.

To verify your eligibility, submit the following applicable documents:

  • Documentation verifying marriage: (i.e., marriage license, certificate or other government issued document certifying marriage to your military spouse or veteran.)
  • A copy of your spouses active-duty military orders.
  • DD-214: Certificate of release or discharge from active duty (Military spouses of 100% disabled separated or retired veterans and widows or widowers, who are not remarried, of military service members who were killed on active duty.)
  • DD 1300: Report of Casualty (Military spouses who are widows and widowers, and are not remarried, of military service members who were killed on active duty.)
  • Veterans Affairs Benefit Documentation of Deceased or Disabled Veteran. 

For more information, review USAJOBS Military Spouses resources

(limit characters)
6. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
7. Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs?  If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
  • your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
8. Do you have an intellectual disability, severe physical disability, or psychiatric disability that qualifies you for Schedule A Disability appointments?

For more information, review USAJOBS Individuals with Disabilities resources.

To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist, certifying your documented disability and eligibility under Schedule A.
(limit characters)
9. Are you currently employed as a civilian employee in the competitive service in a federal agency other than the Department of Veterans Affairs?
 
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
  • career or career-conditional (Tenure field is 1 or 2); AND,
  • your status is in the competitive service (Position Occupied field is 1)
For more information visit here T5 Transfer
(limit characters)
10. Are you a former employee of the Department of Veterans Affairs who:

• formerly occupied a career or career conditional position at the VA within the preceding two years before applying for reemployment at VA; AND,
• voluntarily departed such position, or was subject to a reduction in force, and had a satisfactory performance record while occupying such position; AND,
• since departing VA has maintained licensing requirements, related to the position, if any, and gained skills, knowledge, or other factors related to the position; AND,
• possesses at least one year of specialized experience equivalent to the next lower grade level of the position sought?

Appointment under this authority is exempt from competitive examining procedures and Veteran's preference.

To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 that demonstrates you meet the requirements outlined in P.L. 115-46, VA Choice and Quality Employment Act of 2017, section 204.
(limit characters)
11. Are you a student and recent graduate of a qualifying educational institution who is:

(1) employed in a qualifying internship or fellowship program at the Department of Veterans Affairs; or
(2) employed in the Department of Veterans Affairs in a volunteer capacity and who are performing substantive duties comparable to those of individuals in an internship or fellowship program and who meet the required number of hours for conversion; or
(3) employed in the Department of Veterans Affairs under a contract or agreement with an external nonprofit organization and who are performing substantive duties comparable to those of individuals in an internship or fellowship program; or
(4) in receipt of Post 9/11 Educational Assistance under chapter 33 of title 38, United States Code (U.S.C.); 


Appointment under this authority is subject to Veteran's preference requirements.

To verify your eligibility, you must provide documentation that demonstrates you meet the requirements outlined in P.L. 115-46, VA Choice and Quality Employment Act of 2017, section 206. Such documentation may include:

Education - a copy of your latest transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation.
Employment/Volunteerism - a copy of your Standard Form 50, letter from employer, non-profit agency, etc.
Educational Benefits - a copy of the Post 9/11 Educational Assistance benefit award letter, letter of completion of the Chapter 33 program, etc.
(limit characters)
12. Have you completed at least 1 year of continuous service immediately before separation from one or more nontemporary Foreign Service appointments; AND, your separation from a Foreign Service career-type appointment occurred in the last 3 years (individuals entitled to veteran's preference do not need to meet this 3-year requirement)?

-OR-

Have you completed at least 3 years of substantially continuous service under one or more nontemporary appointments in the Foreign Service immediately before separation from an unlimited, career-type appointment in that Service?

-OR-

Are you a current or former limited non-career appointee with the Foreign Service and have at least 48 months of continuous service, a performance rating of satisfactory or better, and if a former employee, no more than a one year break in service since your qualifying appointment?

To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) reflecting your nontemporary status. If you are outside of the 3-year requirement but are entitled to veteran's preference, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
(limit characters)
13. Are you a current or former employee of a land management agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) who:

• was originally hired to a time-limited position under a competitive appointment; AND,
• served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; AND,
• performed at an acceptable level of service during each period of service; AND,
• if no longer employed by the land management agency, have been separated for no more than two years, and departed that position in good standing?

To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) and performance appraisal that demonstrates you meet the requirements outlined in the 5 U.S.C. 9602.
(limit characters)
14. Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past twelve months?

-OR-

Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?

-OR-

Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?

To verify your eligibility, you must submit a copy of your description of service or other proof of non-competitive eligibility. If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
(limit characters)
15. Are you a current Federal employee in the excepted service in an agency covered by an Interchange Agreement with at least one year of service in that position?  

For more information, review Interchange Agreements with Other Merit Systems

-OR-

Are you a current:
• Postal Career Service Employee;
• Postal Rate Commission Employee;
• Government Accountability Office (GAO) Employee; or,
• Administrative Office of the U.S. Courts Employee?

For more information, review Miscellaneous Authorities Not Regulated By U.S. Office of Personnel Management

To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
(limit characters)
16. Do you have prior Career or Career-Conditional Service with the Federal Government? If so, you may be eligible for reinstatement.

To verify your eligibility, you must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
  • career or career-conditional (Tenure field box 24. is 1 or 2); AND, 
  • your status in the competitive service (Position Occupied field box 34. is 1).
  • highest grade previously held (Grade or Level field box 18.)
(limit characters)
17. Are you a veteran whose latest discharge was under honorable conditions spouse, widow/widower, or parent of a veteran,  AND you:
  • served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility); OR,
  • are entitled to veterans' preference; OR,
  • are eligible for derived preference as a spouse, widow/widower, or parent of a veteran?
For more information, review USAJOBS Veterans resources.

To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service. If applying as a spouse, widow/widower, or parent of a veteran eligible for derived preference you must provide acceptable documentation of your preference eligibility as outlined on the SF-15 form.  *Note current Federal employees must also meet Time-in-Grade requirements.
(limit characters)
18. Are you a veteran who separated from active duty under honorable conditions AND you:
  • recently separated (within the past 3 years); OR,
  • are a disabled veteran; OR,
  • served on active duty during a war, campaign or expedition; OR,
  • received an Armed Forces Service Medal?
If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.

For more information, review USAJOBS Veterans resources.

To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
(limit characters)
19. Are you an active duty service member expected to be discharged or released under honorable conditions within the next 120 days who will be eligible for Veterans' preference?  You may eligible to apply through the Veterans Opportunity to Work (VOW) Act based on tentative preference.

To verify your eligibility, you must submit a "certification" on appropriate letterhead from your branch of service that certifies you are expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is signed.  Note: If selected, prior to appointment you will be required to provide your DD-214 and/or other supporting documentation to verify that you are eligible for Veterans' preference.

For more information, review USAJOBS Veterans resources.
(limit characters)
Preferences
Your resume must be submitted in English and include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
(limit characters)
In order to receive appropriate consideration, you should submit proper documentation if you are claiming eligibility for Veterans' Preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans' Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage). (limit characters)
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
Assessment 1
Thank you for your interest in the Health System Specialist position with the Department of Veterans Affairs. We will evaluate your resume and responses to this questionnaire to determine if you are qualified for this position. Your responses are subject to verification and must be fully supported by your resume and supporting documents as we may not make assumptions regarding your experience. (limit characters)
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: * Missions, organizations, programs, and requirements of health care delivery systems; * Regulations and standards of various regulatory and credentialing groups; and * Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. (limit characters)
1. Do you have one (1) year of specialized experience as described above at the next lower level (GS-11) that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled? To be creditable, specialized experience must have been equivalent to at least a GS-11 grade level in Federal service. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
2. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position, applicants must have served 52 weeks at the GS-11 level. Do you meet the time-in-grade requirement?
(limit characters)
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
3. Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring (limit characters)
4. Responsible for leading the team through development of control strategies, to ensure project solutions are sustained after the project lifecycle.
(limit characters)
5. Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision from executive leadership for action
(limit characters)
6. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources
(limit characters)
7. Develops processes by consulting with subject matter experts in order to develop standard work
(limit characters)
8. Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources.
(limit characters)
9. Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL.
(limit characters)
10. Pulls, isolates and manipulates data to identify root causes of a performance issue. Develops
statistical models to measure successful of performance improvement actions.
(limit characters)
11. Collects baseline information, identifies limitations in current systems, and discovers potential improvements.
(limit characters)
12. Aligns identified metrics to known organizational priorities, such as VA/VHA/VISN/Facility
strategic or operational plan.
(limit characters)
13. Develops and refines information for comprehensive reports, addressing such elements as cost analysis, work measurements, trend analysis, efficiency, effectiveness, productivity, and tangible benefits.
(limit characters)
14. Participates in and facilitates transformative quality, safety, effectiveness, and efficiency
improvement efforts.
(limit characters)
Resume Reminder - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. (limit characters)
Merit Promotion Documentation Reminder - If you are a current or former Federal employee, you must provide a copy of your last or most recent SF-50, "Notice of Personnel Action." The SF-50 must identify your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status. (limit characters)