- Position Title
- Program Support Assistant
- Agency
- National Cemetery Administration
- Announcement Number
- RP-25-RMA-12744078-884-DE Opens in new window
- Open Period
- Friday, June 6, 2025 to Monday, June 16, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you an active duty service member expected to be discharged or released under honorable conditions within the next 120 days who will be eligible for Veterans' preference? You may eligible to apply through the Veterans Opportunity to Work (VOW) Act based on tentative preference.
To verify your eligibility, you must submit a "certification" on appropriate letterhead from your branch of service that certifies you are expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is signed. Note: If selected, prior to appointment you will be required to provide your DD-214 and/or other supporting documentation to verify that you are eligible for Veterans' preference.
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a "certification" on appropriate letterhead from your branch of service that certifies you are expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is signed. Note: If selected, prior to appointment you will be required to provide your DD-214 and/or other supporting documentation to verify that you are eligible for Veterans' preference.
For more information, review USAJOBS Veterans resources.
Assessment 1
Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the assessment, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Select “Yes” or “No” to the following question(s).
1.
Specialized Experience for the GS-07 level of this position: Applicants must have one year of full-time specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: administrative/office work experience that includes work such as gathering data, coordinating meetings, establishing and maintaining an efficient filing system, using automated data processing equipment to generate a variety of reports, purchase cardholder and budget experience, establishing priorities and meeting deadlines, and experience with Microsoft Office.
2.
Do you possess a typing speed of 40 wpm or higher?
3.
This position requires possession of a valid state driver's license. Do you possess a valid state driver's license?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Represent an organization with the public, families at services and in the performance of clerical duties.
5.
Represent a cemetery in making committal arrangements; receive telephone and written requests for interment; record pertinent interment and military data on application forms.
6.
Advise individuals who are requesting burials of a cemetery's need for military discharges.
7.
Identify and document unsatisfactory trends and conditions, and correction of factors that may contribute to defective work processes.
8.
Prepare schedules and make corrections as circumstances require.
9.
Compose general correspondence and special forms, reports and studies as directed.
10.
Ensure security of data in accordance with agency guidelines and standard operating procedures.
11.
Ensure accuracy of information on forms, markers, and other documents.
12.
Provide information in response to a variety of telephone, fax, and personal inquiries pertaining to matters of burial eligibility, extent of services provided, locations and phone numbers of other national cemeteries, and other requests.
13.
Use a variety of computer programs to produce a wide range of documents relating to the work.
14.
Review records and documents for accuracy and completeness prior to submission.
15.
Lead committal services to committal shelter or grave site; meet with next of kin.
16.
Exercise sensitivity, tact, and sound judgment in dealing with bereaved families, friends, and other visitors.
17.
Coordinate interment activities with military or chaplains, other clergy, directors, honor details and veteran service organization members.
18.
Obtain documents and permits as required; does not accept remains for placement without proper authorizations.
19.
Process cancellations, ensuring appropriate notifications are made.
20.
Perform outreach activities or represent the cemetery at station events.
21.
Formulate and prepare a cemetery budget covering each fiscal year's operation and formulate the next year's budget requirements by analyzing costs, changes in volume, contracts, services, and purchases.
22.
Extract and consolidate the budgetary information, determine and evaluate trends, and adjust budget estimates as needed.
23.
Process program distribution of funds to control points; monitor and track obligations and expenditures to insure actions are timely and accurate.
24.
Resolve problems with fiscal and supply services.
25.
Make fund transfer and adjustments as necessary to insure compliance with regulations.
26.
Check files for accuracy and completeness.
27.
Check grave site reservation records for appropriate notification to field of scheduled interments.
28.
Coordinate with local funeral directors on services.
29.
Obtain service verification by telephone or other electronic means from approved clearance sources when discharge papers or other documents are unavailable.
30.
Use computer programs to access and review data; maintain statistics, consolidate data and prepare summaries and reports.
31.
Ensure contract compliance and quality control by means of weekly inspections of contracts.