- Position Title
- IT Specialist (CM/ECF Tier 1 Service Desk Analyst)
- Agency
- Administrative Office of the U.S. Courts
- Announcement Number
- 25-DTS-12746550 Opens in new window
- Open Period
- Friday, June 27, 2025 to Monday, July 7, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you a current employee of the AO or the Federal Judiciary?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
Assessment 1
Thank you for your interest in an Information Technology Specialist (CM/ECF Tier 1 Service Desk Analyst) position with the federal government. Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.
WHEN MANDATORY NARRATIVE RESPONSES ARE REQUIRED, PLEASE DO NOT DUPLICATE INFORMATION YOU HAVE ALREADY PROVIDED IN YOUR RESUME AS A RESPONSE TO THIS QUESTION. WE ARE SEEKING AN ELABORATION OF THOSE DUTIES AND SKILLS YOU HAVE MENTIONED WHICH ADDRESS THE QUESTION MORE FULLY. THIS IS YOUR OPPORTUNITY TO EXPAND ON YOUR EXPERIENCE AND/OR EDUCATION AS IT RELATES TO THE QUESTION. FAILURE TO DO THIS WILL RESULT IN YOUR BEING CONSIDERED AS INELIGIBLE.
WHEN MANDATORY NARRATIVE RESPONSES ARE REQUIRED, PLEASE DO NOT DUPLICATE INFORMATION YOU HAVE ALREADY PROVIDED IN YOUR RESUME AS A RESPONSE TO THIS QUESTION. WE ARE SEEKING AN ELABORATION OF THOSE DUTIES AND SKILLS YOU HAVE MENTIONED WHICH ADDRESS THE QUESTION MORE FULLY. THIS IS YOUR OPPORTUNITY TO EXPAND ON YOUR EXPERIENCE AND/OR EDUCATION AS IT RELATES TO THE QUESTION. FAILURE TO DO THIS WILL RESULT IN YOUR BEING CONSIDERED AS INELIGIBLE.
1.
This announcement is open to applicants who currently live in the Washington, DC and San Antonio, TX commuting area and/or federal judiciary employees nationwide.
2.
Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following:
- Experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher applications.
- IT service desk operations.
- Using enterprise IT service management tools (i.e., ServiceNow, etc.).
3.
If A is selected above, a narrative statement must be submitted in the space provided below addressing your hands-on experience in information technology service desk operations. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 1,500 words or less.
4.
If A is selected above, a narrative statement must be submitted in the space provided below addressing your experience with experience supporting Red Hat Enterprise Linux (RHEL) 7 or higher applications. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 1,500 words or less.
5.
If A is selected above, a narrative statement must be submitted in the space provided below addressing your experience using enterprise IT service management tools (i.e., ServiceNow, etc.). THIS IS A MANDATORY REQUIREMENT. Please limit your response to 1,500 words or less.
6.
If A is selected above, a narrative statement must be submitted in the space provided below addressing your experience in understanding and operating within key IT service operations processes such as event management, incident management, request fulfillment, problem management, knowledge management, and continual service improvement. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 1,500 words or less.
7.
In the space provided below, please indicate the time frame and employer(s) where we can locate this information. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 250 words or less.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
8.
Which level description best describes your experience using office productivity applications, such as the Microsoft 365?
9.
Which level description best describes your experience preserving and growing the knowledge base for supported applications?
10.
Which level description best describes your experience operating support systems, including IT service management, communications, web, and service monitoring tools?
11.
Which level description best describes your experience triaging, diagnosing, and troubleshooting technical issues?
12.
Which level description best describes your experience maintaining a working knowledge of nationally supported and emerging IT products and services?
13.
Which level description best describes your ability to meet deadlines and work in a fast-paced environment?
14.
Which level description best describes your ability to communicate effectively with other teams and people who have different levels of technical knowledge?
15.
Which level description best describes your experience determining the best solution based on the details provided by the user?
16.
Which level description best describes your experience escalating unresolved issues to the next tier of support?
17.
Which level description best describes your experience following up with users, providing feedback, and seeing issues through to resolution?
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
18.
Which level description best describes your experience adhering to standard operating procedures (SOPs)?
19.
Which level description best describes your experience providing customer service?
20.
Which level description best describes your experience managing initiatives, including detailed planning, process management, and documentation?
21.
Which level description best describes your oral and written communication skills, including the ability to document technical procedures?
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
22.
Which level description best describes your experience with federal court operations, processes, and procedures?
Select “Yes” or “No” to the following question(s).
23.
I understand that failure to provide a written statement ("See Resume" or other non-descriptive response is not sufficient) for each essay question could result in non-consideration for this position.