- Position Title
- Supervisory Information Technology Specialist
- Agency
- Customs and Border Protection
- Announcement Number
- OIT-IMP-12747306-CJH Opens in new window
- Open Period
- Thursday, June 12, 2025 to Monday, June 23, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you a current or former Department of Homeland Security (DHS) employee who received notice that you are a surplus employee or will be displaced from DHS? If yes, confirm:
Are you a current or former Department of Homeland Security (DHS) employee who received notice that you are a surplus employee or will be displaced from DHS? If yes, confirm:
- You occupy a position located in the same local commuting area of the vacancy, if you are a former DHS employee your former position of record is in the same local commuting area of the vacancy; AND
- You are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND
- You are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND
- Your last performance rating of record is at least fully successful or the equivalent.
- Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, AND
- Copy of your latest Notification of Personnel Action, Standard Form 50, AND
- Documentation of a successful performance review
2.
Are you a current Department of Homeland Security (DHS) employee who is currently employed with DHS in a permanent competitive service position? DHS includes the following agencies; CBP, ICE, FEMA, FLETC, USCIS, USCG, USSS, etc). Please visit http://dhsconnect.dhs.gov for a comprehensive list of all DHS agencies. Note: To verify your eligibility as a current DHS employee you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting: Tenure: Career or career-conditional (1 or 2) and Position Occupied: Competitive service (1).
If you do not meet any of the categories above, you must answer no to this question.
If you do not meet any of the categories above, you must answer no to this question.
3.
Instruction: As a federal competitive service employee, answering this question incorrectly will not remove you from consideration. However, if you only claim promotion potential eligibility, you will not receive further consideration for this position.
As a current federal employee, have you held a permanent position in the Federal competitive service (or in a merit system with which OPM has an interchange agreement) with the promotion potential or equivalent of the position noted in the announcement? Please indicate your response below.
Promotion potential (also known as full performance level or FPL) means the highest level/grade that can be achieved in the career ladder progression of the position that is held on a permanent basis. Details and Temporary Promotions are not creditable towards meeting these requirements. To verify your eligibility as a current Federal civilian employee with promotion potential, you must submit a copy of your Notification of Personnel Action(s), Standard Form(s) 50 (SF-50) or equivalent personnel action form(s) that reflect:
- Tenure (Box 24): Career or career-conditional (1 or 2); AND
- Position Occupied (Box 34): Competitive service (1); OR
- Position Occupied (Box 34): Excepted service (2); when in another merit system which OPM has an interchange; AND
- Promotion Potential equivalent to or higher than the grade level being announced.
- You currently hold a GS-09 position with promotion potential to the GS-12. The progression is GS-09, GS-11, and GS-12. You hold a position with the promotion potential of a GS-12.
- Your current position is a GS-12. You are temporarily promoted to a GS-13 position. The temporary promotion is not a permanent position, and your promotion potential is your current position of GS-12.
- Your current position is a GS-12. You previously held a GS-13 position on a permanent basis. GS-13 is considered the highest promotion potential you have held.
You may need to submit more than one SF-50 to demonstrate that you meet promotion potential. Further guidance on how to read your SF-50 can be found at USAJOBS Help Center | Reading your SF-50 to determine your service and appointment type.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 2 location(s).
2.
Are you a current political Schedule A or Schedule C Executive Branch employee or a former political Schedule A or Schedule C Executive Branch employee who held the position within the last five years applying to a competitive or non-political excepted service position under Title 5 of the United States Code or are you a current non-career Senior Executive Service (SES) Executive Branch employee or a former non-career SES Executive Branch employee who held the position within the last five years applying to a competitive or non-political excepted service position under Title 5 of the United States Code?
To verify, please submit a copy of your Notification of Personnel Action, Standard Form (SF-50) or other relevant documentation reflecting your status as a Political Appointee.
To verify, please submit a copy of your Notification of Personnel Action, Standard Form (SF-50) or other relevant documentation reflecting your status as a Political Appointee.
3.
There is a time-in-grade (TIG) requirement for promotion into this position for any individual who holds or within the previous 52 weeks held a General Schedule (GS) position under non-temporary appointment in the competitive or excepted service in the executive branch. Have you completed 52 weeks in a position at or above the GS-12 grade level?
If you are a current federal employee or former federal employee within the past 52 weeks, submit one or more SF-50s that support your selected response below showing you meet or are exempt from time-in-grade requirements.
If you are a current federal employee or former federal employee within the past 52 weeks, submit one or more SF-50s that support your selected response below showing you meet or are exempt from time-in-grade requirements.
4.
If you are a CBP employee, please enter your CBP email address in this format without any extra spaces or characters: john.a.smith@cbp.dhs.gov. If you are not a CBP employee, enter N/A.
5.
If you are a CBP Employee, please enter your Hash ID without any additional spaces, punctuation, or letters. Example: CIC1K4L. If you are not a CBP employee, enter NA.
6.
I have read and understand the following statement: You will be considered for the highest grade level for which you qualify for. Eligibility will be verified based on your resume and transcripts. You must have gained the work experience by the closing date of this announcement. Full-time work experience is 35 or more hours worked per week and must be clearly stated on your resume. Qualifications based on work experience will be determined by what is listed on your resume. Work experience refers to both paid and unpaid experience, such as volunteer work.
Your resume must include the following:
Do you agree to provide a resume that contains the necessary requirements listed in the instructions above?
Your resume must include the following:
- Be in English
- Include full legal name
- Address
- Phone number
- Complete work history (which includes job titles)
- Detailed description of your duties (including tasks performed)
- The dates you performed those duties (MM/DD/YY - MM/DD/YY)
- Hours worked per week for any position you worked that was not full time (less than 35 hours per week)
- Series
- Grade level(s)
- Salary
Do you agree to provide a resume that contains the necessary requirements listed in the instructions above?
7.
There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years, before completing an application for CBP employment.
If you do not meet the residency requirement as stated above and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
Exceptions may be granted to applicants if they can provide complete state-side coverage information required to make a suitability determination. Examples of state-side coverage information include: the state-side address of the company headquarters where the applicant's personnel file is located, the state-side address of the Professor in charge of the applicant's "Study Abroad" program, and/or the state-side addresses of anyone who worked or studied with the applicant while overseas. If selected for a position, you must provide documentation to support a request for an exception.
Do you meet the residency requirement?
If you do not meet the residency requirement as stated above and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
- Working for the U.S. Government as a federal civilian or as a member of the military
- A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
- Participation in a study abroad program sponsored by a U.S. affiliated college or university
- Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Exceptions may be granted to applicants if they can provide complete state-side coverage information required to make a suitability determination. Examples of state-side coverage information include: the state-side address of the company headquarters where the applicant's personnel file is located, the state-side address of the Professor in charge of the applicant's "Study Abroad" program, and/or the state-side addresses of anyone who worked or studied with the applicant while overseas. If selected for a position, you must provide documentation to support a request for an exception.
Do you meet the residency requirement?
8.
All newly appointed, first-time CBP supervisors are required to complete the mandatory leadership training. The Office of Training and Development will schedule eligible supervisors to attend within the first 90 days of appointment. All newly appointed, first time permanent supervisors shall attain the knowledge, skills, and abilities necessary to successfully perform their supervisory responsibilities by completing required leadership training in accordance with current agency policy.
NOTE: This training may be waived if previously completed.
Do you acknowledge that you have read and understand the above requirement, including current or former first time supervisors who have previously completed the mandatory training and will not be required to retake the course?
9.
This position requires the ability to operate a Government Owned Vehicle. Do you have a valid, non-restricted driver's license or will you be able to obtain a valid, non-restricted driver's license before the time of appointment?
The following questions 4 will be used to determine whether or not you meet the Mandatory Basic Requirement for this position. You may wish to consult the vacancy announcement for a description of those requirements.
10.
I have experience with attention to detail when performing work and been conscientious about attending to detail.
11.
I have experience with customer service as it pertains to working with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfying their expectations.
12.
I have experience with communicating effectively orally. This includes making clear and convincing argument to individuals or groups including taking into account the audience and the nature of the information. Along with listening to others while observing visual cues and responding appropriately.
13.
I have experience problem solving which includes determining the accuracy and relevance of information. Along with using sound judgement to generate and evaluate alternatives and makes recommendation based on those findings.
The following question will be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.
14.
This question will be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.
Which of the following best describes your experience to qualify for the GS-13grade level?
Which of the following best describes your experience to qualify for the GS-13grade level?
Assessment 1
The following questions will be used to rate applicants who meet the minimum eligibility and qualification requirements.
1.
Indicate the extent of your experience performing general supervisory duties for a group of employees (e.g., determining and assigning jobs, selections for promotion, reviewing work products)
2.
Select the option that best describes your experience in evaluating the work performance of subordinate employees and/or subordinate supervisors.
3.
Select the option that best describes your experience resolving complaints and grievances from employees.
4.
Do you have experience in reviewing and approving serious disciplinary actions?
5.
Select the option that best describes your experience evaluating and providing feedback on problematic trends and patterns in customer support requirements to improve customer operational capability.
6.
Select the option that best describes your experience ensuring that information security/information assurance policies, principles, and practices are applied in the delivery of customer support services.
7.
Select the option that best describes your experience addressing and resolving reported cyber-security threats/alerts.
8.
Select the option that best describes your experience improving the efficiency and quality of the work performed through establishing work schedules, deadlines, and standards of acceptable work.
9.
Indicate the extent of your knowledge supervising and performing supervising and/or performing technical and analytical work pertaining to acquisition, testing, integration, installation, utilization, maintenance or modification of IT systems, facilities, services and procedures.
10.
Select the choice which best describes your ability interacting with internal and external stakeholders to provide IT guidance and solutions.
11.
Select the option that best describes your experience diagnosing or resolving problems in response to customer-reported incidents.
12.
Select the option that best describes your experience planning and integrating network systems' hardware and software installations.
13.
Select the option that best describes your experience ensuring the integration and availability of all system components (e.g., procedures, databases, policies, software, and hardware).