- Position Title
- Health Benefits Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBSZ-12747602-25-RLS Opens in new window
- Open Period
- Tuesday, June 10, 2025 to Friday, June 20, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Please choose the answers below that best describe your employment and experience.
1.
GS-05 Specialized Experience: Do you possess at least one (1) full year of specialized experience, which at the next lower grade level GS 4 that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of the Health Benefits Assistant, GS-05 position, and that is typically in or related to the work of the position to be filled. To be creditable, this specialized experience must have been equivalent to the grade 04 level in Federal service to qualify at the grade 05.
Examples of specialized experience include:
1) Interacting courteously and respectfully with all internal and external customers.
2) Meets and greets customers to determine the specific need.
3) Maintains adherence with all workplace security policies and regulations ensuring work completed done within established guidelines.
4) Responds to customer requests and follow up.
*Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level.
OR;
GS-05: Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Do you possess Four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
OR;
GS-05: Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess a combination of successfully completed education and experience to meet the total experience requirements. (i.e. 6 months of specialized experience and 3 years of education above the high school level). NOTE: Only education beyond the second year can be used in combination with specialized experience to qualify for this grade.
Examples of specialized experience include:
1) Interacting courteously and respectfully with all internal and external customers.
2) Meets and greets customers to determine the specific need.
3) Maintains adherence with all workplace security policies and regulations ensuring work completed done within established guidelines.
4) Responds to customer requests and follow up.
*Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level.
OR;
GS-05: Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Do you possess Four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
OR;
GS-05: Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess a combination of successfully completed education and experience to meet the total experience requirements. (i.e. 6 months of specialized experience and 3 years of education above the high school level). NOTE: Only education beyond the second year can be used in combination with specialized experience to qualify for this grade.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Meet and greet customers to determine their specific need.
3.
Interacting courteously and respectfully with all internal and external customers.
4.
Interviewing and registering applicants to determine eligibility and legal entitlement of applicants for health care, including assignment into the appropriate enrollment to a priority group.
5.
Responding to customer requests and follow ups.
6.
Identifying proper program/software/protocol to sue when assisting customers.
7.
Maintaining adherence with all medical center security policies and regulation ensuring work completed is done within established guidelines.
8.
Maintaining confidentiality while promptly reporting record security breaches to supervisor.
9.
Administering income assessments to determine proper placement of priority groups.
10.
Advising and counsels Veterans and their beneficiaries or representatives of financial obligations, co-pay requirements, and their rights to appeal.
11.
Processing requests requests for Veterans Health Identification Cards (VHIC) upon request.
12.
Completing all entries into the computer system accurately and timely such as scanning insurance information and updating and verifying demographic information.
13.
Employing knowledge of medical and administrative records systems; of privacy act, FOIA, as they relate to patient information.
14.
Verifying eligibility using various methods such as military discharge documents, Hospital Inquiry, (HINQ), Veterans Benefits Management System, (VBMS), Veterans Information Solutions, (VIS).
15.
Resolving complex eligibility, copay and insurance questions that arise.
16.
Researching information submitted and preparing a cover letter, advises Veteran of any additional information necessary to finalize processing of the application.
17.
Providing administration processing in emergency situations such as patients being directly admitted to the ER with immediate needs.