Vet Customer Experience (VCE) Logo
Position Title
Management & Program Analyst (Executive Assistant)
Agency
Vet Customer Experience (VCE)
Announcement Number
CCLQ-12747644-25-DB Opens in new window
Open Period
Tuesday, June 10, 2025 to Monday, June 16, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
2. I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement. (limit characters)
3. Please indicate the highest grade you have held in the Federal government. (limit characters)
4. Please indicate dates of the highest grade you have held in the Federal service (if applicable). (limit characters)
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)

Your resume must include the following information for each job listed:

  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.

(limit characters)
5. Please select the appropriate response(s) regarding your referral eligibility: (limit characters)
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of experience. When answering the questionnaire, remember that your experience subject to verification by investigation. You may be asked to provide specific examples or documentation of experience as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. Minimum Qualifications Requirements: Select the appropriate answer to the following questions based on your current level of experience that demonstrates your ability to perform the duties of the position you are applying to. (limit characters)
1. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

For a GS-14 position you must have served 52 weeks at the GS-13.

I understand that I must provide SF-50(s) - Notification of Personnel Action, to verify my eligibility to apply to the area of consideration listed in the announcement and to verify that I possess the time-in-grade requirements for the position. The following information is provided to assist applicants in the submission of appropriate SF-50s to verify eligibility and time-in-grade requirements:

To verify your eligibility to apply to the area of consideration listed in the announcement, you must provide your most recent SF-50 if you are a current or former Federal employee.

An SF-50 showing your time-in-grade eligibility must also be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as outlined in the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade

An award SF-50 does not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.

ATTENTION: You may need to submit more than one SF-50 if we cannot verify that you meet time-in-grade by your most recent SF-50. For example, if your most recent SF-50 is a General Adjustment, we need your most recent SF-50 dated 1/12/2025 and another SF-50 to verify time-in-grade. Examples of SF-50s for time-in-grade verification include your last within-grade increase or promotion to highest grade held. A promotion SF-50 shows when you started the grade level and a within-grade increase verifies that you were at that grade level for at least one year. Failure to provide your most recent SF-50 dated 1/12/2025 or later and other SF-50s to verify time-in-grade will result in you being disqualified. We cannot verify time-in-grade based on the grade and step you are currently on alone.
(limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
2. SPECIALIZED EXPERIENCE: I have at least one (1) full year of specialized experience equivalent to the next lower grade, GS-13 in the Federal Service that has equipped me with the particular knowledge, skills and abilities to successfully perform the duties of a Management and Program Analyst (Executive Assistant) and that is typically in or related to the work of this position. Specialized experience includes: Experience advising on planning, monitoring, evaluating, and improving department efficiency. Establishing and maintaining effective management processes and fostering integration of technical functions such as planning, resource management, and Information Technology (IT) project management. Developing business case analyses, cost-benefit analyses, and performance measures for staff office initiatives. Gather and organize statistical information using various methods and provide expert quantitative and qualitative evaluations of operational effectiveness. Experience in leading and coordinating cross-functional groups, addressing procedural issues, and studying departmental processes for improvement is crucial. Experience in communication and coordination is required to manage program administration and engagements with internal and external entities. Collaboration with the SES Director and other leaders to define team vision and goals is necessary. Additionally, developing program-level trainings, presentation materials, and best practices for implementations and strategic planning is essential. Evidence of this specialized experience must be supported by detailed documentation of like duties performed in positions held on your resume. You will also need to provide work experience information such as hours per week, full-time/part-time status, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of specialized experience at the required grade level.

Do you possess the required specialized experience?
(limit characters)
From the responses below, please select the response which best reflects your experience for this position. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
3. Reports to the Multi-Channel Technology (MCT) SES Director and advises in planning, monitoring, evaluating, and improving MCT's efficiency and effectiveness.
(limit characters)
4. Develops business case analyses, cost benefit and cost effectiveness analyses, and performance measures for various VEO and MCT initiatives, programs, activities, priorities and objectives.
(limit characters)
5. Provides leadership in establishing and maintaining effective management processes and a work environment conducive to effective integration of technical functions of planning, resource management, and information technology project management.
(limit characters)
6. Gathers and organizes narratives and statistical information using techniques such as questionnaires, interviews, reviews of databases and comparisons of past, present and related projects.
(limit characters)
7. Serves as a leader to coordinate for cross-functional groups, assigning segments of projects to participants, coordinates efforts of the group, consolidates findings and recommends and presents recommendations to senior leadership.
(limit characters)
8. Develops program level trainings and presentation materials, scenario developments, creative thinking and pitfalls, business case sessions, and best practices for implementations, strategic planning and decision-making purposes.
(limit characters)
9. Manages, monitors, and edits correspondence for the Director's signature in response to a variety of inquiries.
(limit characters)
10. Manages and directs the coordination of operations within MCT's front office team.
(limit characters)
11. • Reviews and studies department processes to identify procedural problems such as the duplication/overlapping of functions or the need for revision of program procedures.
(limit characters)
12. Provides expert quantitative and qualitative analyses and evaluations concerning operational and process effectiveness in meeting established goals, measures and objectives
(limit characters)
13. Serves as the point of contact, coordinator, meeting facilitator, calendar and task manager for the Director on designated matters relative to program management, administration, and coordination.
(limit characters)
14. Coordinates Department level engagements with internal and external entities.
(limit characters)
15. Collaborates with the SES Director, Division Chiefs, and Chiefs to define the team's vision and goals.
(limit characters)
16. Works with program and staff officials for complete, factually correct replies complying with policies or specific desires of the responsible divisions of MCT.
(limit characters)
RESUME REMINDER - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. (limit characters)