- Position Title
- Emergency Services Dispatcher
- Agency
- Government Publishing Office
- Announcement Number
- 25-12748576-DE-TL Opens in new window
- Open Period
- Monday, June 16, 2025 to Monday, June 30, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a veteran who separated from active duty under honorable conditions AND you:
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more?; OR,
• are retired from active military service with a service-connected disability rating of 30% or more?
For more information, review USAJOBS Veterans resources: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more?; OR,
• are retired from active military service with a service-connected disability rating of 30% or more?
For more information, review USAJOBS Veterans resources: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
3.
This position is open to All U.S. Citizens (Competitive). When a job opportunity announcement is open to "All U.S. Citizens", it means that anyone with U.S. Citizenship may apply. Job seekers may use the Self-Check through E-Verify https://www.uscis.gov to verify citizenship, if available in their state of residence.
Please note that Status candidates, Status (Merit Promotion), may also elect to be considered under "All U.S. Citizens (Competitive)".
Are you a U.S. Citizen?
Please note that Status candidates, Status (Merit Promotion), may also elect to be considered under "All U.S. Citizens (Competitive)".
Are you a U.S. Citizen?
4.
Are you applying based upon the Veterans Opportunity to Work (VOW) to Hire Heroes Act of 2011?
Many service members begin their civilian job search prior to being released from Active Duty service, and may not have a DD-214 form to submit along with their resume. VOW allows certain Active Duty service members to be treated as preference eligibles in the competitive or excepted service, even though the service member has not been discharged or released from Active Duty. Under the VOW Act, tentative preference will be granted to a active duty service member who meets the following:Submit a certification (in lieu of a DD-214 form) along with their job application materials. (Agencies will verify the individual meets the definition of 'preference eligible' under 5.U.S.C. 2108 prior to appointment).
A "certification" is any written document from the Armed Forces that certifies the service member is expected to be discharged or released from Active Duty service in the Armed Forces within 120 days after the certification is submitted by the applicant.
The certification letter should be on letterhead of the appropriate military branch of service and contain (1) the military service dates including the expected discharge or release date; and (2) the Character of Service.Note: If the certification has expired; you must provide documentation (e.g., a copy of the DD form 214) that demonstrates the service member is a preference eligible per 5 U.S.C. 2108, in your application package before veterans' preference can be awarded.
To Learn more about VOW, please go to: https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide
Many service members begin their civilian job search prior to being released from Active Duty service, and may not have a DD-214 form to submit along with their resume. VOW allows certain Active Duty service members to be treated as preference eligibles in the competitive or excepted service, even though the service member has not been discharged or released from Active Duty. Under the VOW Act, tentative preference will be granted to a active duty service member who meets the following:Submit a certification (in lieu of a DD-214 form) along with their job application materials. (Agencies will verify the individual meets the definition of 'preference eligible' under 5.U.S.C. 2108 prior to appointment).
A "certification" is any written document from the Armed Forces that certifies the service member is expected to be discharged or released from Active Duty service in the Armed Forces within 120 days after the certification is submitted by the applicant.
The certification letter should be on letterhead of the appropriate military branch of service and contain (1) the military service dates including the expected discharge or release date; and (2) the Character of Service.Note: If the certification has expired; you must provide documentation (e.g., a copy of the DD form 214) that demonstrates the service member is a preference eligible per 5 U.S.C. 2108, in your application package before veterans' preference can be awarded.
To Learn more about VOW, please go to: https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide
Preferences
Employment of Relatives
Section 3110 of Title 5, U.S. Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction. In addition, Section 2302(b)(7) of Title 5, U.S. Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative.
Please respond to the following questions below:
Section 3110 of Title 5, U.S. Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction. In addition, Section 2302(b)(7) of Title 5, U.S. Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative.
Please respond to the following questions below:
1.
Do you have any relatives working for the Agency for which you are applying?
2.
- If you answered yes to the previous question, please provide the name, relationship, organization employed within, and location if known.
- If you did not answer yes to the previous questions, please state not applicable (N/A) in the text box.
3.
If you are a male at least 18 years of age, born after December 31, 1959, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
If you are a male at least 18 years of age, born after December 31, 1959, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
4.
If you are a Federal employee, under what type of appointment are you currently serving?
5.
If you are, or ever were a Federal civilian employee, indicate the pay plan of the highest graded position you have ever held.
6.
If you are, or ever were a Federal civilian employee, indicate the grade level or pay band of the highest graded position you have ever held.
7.
Are you a retiree receiving a Federal annuity, either military or civilian?
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
Assessment 1
Thank you for applying to the Emergency Services Dispatcher, PG-2151-07, position in the Uniformed Police Branch, Agency Force Protection, Office of the Director, at the Government Publishing Office (GPO). You will be evaluated on your responses to the assessment questionnaire; then we will compare your responses against your resume and supporting documentation. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this position. PLEASE NOTE: Your resume MUST clearly identify the dates that support this experience (month/year) as well as the number of hours worked per week for each position.
1.
Please select ONE response below that BEST describes the experience you possess that meets the minimum qualification for an Emergency Services Dispatcher, PG-2151-07. NOTE: Your resume must display that you possess the below specialized experience.
From the following list of task questions, please select the best response that demonstrates your training and/or experience related to the work of this position, Emergency Services Dispatcher, PG-2151-07. Please select one answer for each task question.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Query law enforcement computer files to retrieve statistical information.
3.
Record sensitive information into crime systems and databases.
4.
Utilize Everbridge Critical Event Management Platform (ECEMP) and other critical event management software, to create incident workflow intelligence for specialty teams.
5.
Create staff scheduling by using Everbridge Critical Event Management Platform (ECEMP).
6.
Prepare reports utilizing an incident report writing software, such as Everbridge Critical Event Management Platform (ECEMP), or other critical event/incident management software.
7.
Launch mass communication notifications to individuals or groups to keep them informed, before during and after critical events and emergencies.
8.
Maintain situational awareness across multiple locations.
9.
Record and maintain communication logs, radio transmissions, and other significant telephone situations.
10.
Document daily dispatching activities.
11.
Update incident reports and records.
12.
Pass directions and information to Police Officers on patrol assignments.
13.
Maintain communications when incidents happen in the field.
14.
Launch incident communication messages.
15.
Operate communication devices and equipment to communicate with and dispatch emergency response teams.
16.
Coordinate emergency responses between security, fire, and other emergency units.
17.
Receive and act on calls concerning reports of violations or complaints.
18.
Monitor all risk activity of Law Enforcement emergencies and medical emergencies.
19.
Monitor all activity of a variety of alarm and security systems to determine emergency.
20.
Apply proper response procedures to emergency situations.
21.
Receive and evaluate calls to determine the nature of the emergency/situation.
22.
Receive and transmit emergency calls and route to proper units/teams.
23.
Obtain essential and critical information and report to appropriate response teams/units.