- Position Title
- LEAD MEDICAL SUPPORT ASSISTANT
- Agency
- Veterans Health Administration
- Announcement Number
- CBEE-12749891-25-EP Opens in new window
- Open Period
- Thursday, June 12, 2025 to Monday, June 23, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
1.
Basic Experience and Education: Do you meet one of the basic experience/education requirements below? (Experience must be thoroughly documented in your resume to receive credit for experience. Transcripts must be submitted in order to receive credit for education). Choose the option from the list below that best describes your experience and/or education.
Note: Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard (August 1, 2019) are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Note: Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard (August 1, 2019) are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Select “Yes” or “No” to the following question(s).
2.
For the Lead Medical Support Assistant, GS-7: Do you meet the following grade requirements? (Experience must be thoroughly documented on your resume to receive credit).
Experience. One year of experience equivalent to the GS-6 grade level. Experience includes but is not limited to: providing specialized and expert administrative patient support while working in an interdisciplinary coordinated care delivery model; using a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources; expertise in utilizing numerous advanced patient systems in support of multiple clinics; coordinates with patient care team to review appointment availability to ensure that clinic schedules are closely monitored; communicating with patient, interdisciplinary coordinated care teams, VAMCs, and other agencies during the inpatient to outpatient discharge; prepare correspondence to notify patients of normal lab results; manages the system for follow up care such as consults, tests, etc.
Experience. One year of experience equivalent to the GS-6 grade level. Experience includes but is not limited to: providing specialized and expert administrative patient support while working in an interdisciplinary coordinated care delivery model; using a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources; expertise in utilizing numerous advanced patient systems in support of multiple clinics; coordinates with patient care team to review appointment availability to ensure that clinic schedules are closely monitored; communicating with patient, interdisciplinary coordinated care teams, VAMCs, and other agencies during the inpatient to outpatient discharge; prepare correspondence to notify patients of normal lab results; manages the system for follow up care such as consults, tests, etc.
3.
For the Lead Medical Support Assistant GS-7, in addition to the basic requirements, and grade requirements; the candidates must be able to demonstrate the following knowledge, skills, and abilities. Do you meet the below knowledge, skills and abilities? (NOTE: this must be clearly demonstrated in your resume for consideration).
- Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
- Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
- Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
- Ability to provide staff development and training.
- Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.