- Position Title
- Health Benefits Assistant (OA)
- Agency
- Veterans Health Administration
- Announcement Number
- CBTG-12750017-25-DF Opens in new window
- Open Period
- Tuesday, June 17, 2025 to Monday, June 30, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Thank you for your interest in the Health Benefits Assistant (OA) GS- 0303-05 position with the Tennessee Valley Healthcare System in Murfreesboro, TN. Select the appropriate answer to each of the following questions based on your current level of experience and/or education or training that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Specialized Experience Requirement - Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level in the Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that are typically in or related to the position to be filled in a medical, surgical, or hospital setting. NOTE: We will not make assumptions when reviewing applications. Please see the Required Documents section of the announcement for resume requirements. Your experience must be fully documented in your resume and must include job title, duties, month and year start/end dates AND hours worked per week to receive proper evaluation.
Select “Yes” or “No” to the following question(s).
1.
Proficiency Requirement: Applicants for this position must show possession of the following skills: 40 words per minute typing speed.
Do you have 40 words per minute typing speed?
Do you have 40 words per minute typing speed?
2.
GS-5 SPECIALIZED EXPERIENCE: Do you possess one (1) full year of specialized experience in the Federal service equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization? Specialized experience is defined as: Interpretation of pertinent eligibility and enrollment laws, regulations, policies, guidelines, and procedures to determine veterans eligibility for care: input data from documents into appropriate database; provide financial guidance to applicants based on means and co-pay test; and explain eligibility information to applicant. Utilize databases to review documentation and history; develops organizational and interdepartmental relationship to facilitate the exchange of information. Provide exceptional customer service; Initiates registration process, enters a means test, and updates demographics; provides claims development for eligibility requests; demonstrated knowledge in the use of computers, such as typing, powering on and off, connecting to the internet, navigates to and within operating system applications. Effectively communicates verbally and in writing with a variety of people from different backgrounds and different levels of understanding in order to respond to questions and inquiries in written correspondence and face-to-face with veterans. OR,
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school (Transcript Required). OR,
Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school (Transcript Required).
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school (Transcript Required). OR,
Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school (Transcript Required).
For each task in the following group, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Corresponds with applicants relative to their application for care utilizing approved letters with requests for additional required information and proof of military service.
4.
Obtains all key information needed, including but not limited to, complete and accurate demographic information, health insurance information, worker's compensation information, etc.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
5.
Ensures appropriate insurance information is obtained from veterans during the interview process and prior to any scheduled procedures for appointments in order to verify pre-admission certification.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
6.
Inputs application information into the VISTA system and obtains all information required for patient processing.
7.
Ensures that appropriate personnel are notified when veterans are discovered to be ineligible for care.
8.
Knowledgeable of Public Law 104-262, the Veteran's Health Care Eligibility Reform Act of 1996 as it relates to patient care and serves as a subject matter expert and advisor to veterans on the National Enrollment Program, the established priority levels, the Uniform Benefits Package including but not limited to maternity care, emergency services, benefits not affected by this legislation, etc.
9.
Fully understands all eligibility's in order to make initial determinations whether veterans/or non-veterans meet legal/contractual requirements for medical care
10.
Required to make determinations as to which veterans are placed in certain categories based on complex and complicated income information and statements.
11.
Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy.
12.
Protects data from unauthorized release or from loss, alteration, or unauthorized deletion.
13.
Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.
14.
Exercises good judgment in determining appropriate categories for veterans in relation to means test activities.
15.
Meets the needs of customers while supporting VA missions.
16.
Consistently communicates and treats customers (veterans, their-representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner.
17.
Provides the customer with consistent information according to established policies, and procedures.
18.
Handles conflict and problems in dealing with the customer constructively and appropriately.