- Position Title
- Contact Representative
- Agency
- Veterans Health Administration
- Announcement Number
- CBSR-12751005-25-SA Opens in new window
- Open Period
- Tuesday, June 24, 2025 to Tuesday, July 15, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Transcript Reminder - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application. Your official or unofficial transcript must reflect: name of the college or university, full address of the college or university, your name, class title(s) with the number of credits earned/completed, the degree received, if applicable, and date degree conferred. A copy of your certificate/degree or screenshot of your current classes are not acceptable, are not a replacement of your transcript, and they will not be used in the qualifying process.
SF-50(s) Reminder - If you are a current, permanent General Schedule (GS) Federal employee, your most recent SF-50, dated in the current calendar year, 1/1/2024 or after, must be submitted with your application to be used for qualification. If you are a current, permanent Wage Grade (WG) Federal employee, your most recent SF-50, dated 3/10/2024 or after, must be submitted with your application to be used for qualification. If you are a current, permanent General Schedule (GS) Federal employee, your most recent SF-50 may not provide proof of one year at the next lower grade level (Time-in-Grade (TIG)). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year at the next lower grade level (TIG). In this instance, you must provide additional SF-50(s) that clearly demonstrates one-year at that grade level (TIG); award SF-50s cannot be used for TIG as it does not contain enough information. In many cases, we need to see additional SF-50s to determine time-in-grade and eligibility for promotion.
ALL documentation must be included with application prior to the closing date; the office will not contact you for more information to prove qualifications after the job announcement has closed.
SF-50(s) Reminder - If you are a current, permanent General Schedule (GS) Federal employee, your most recent SF-50, dated in the current calendar year, 1/1/2024 or after, must be submitted with your application to be used for qualification. If you are a current, permanent Wage Grade (WG) Federal employee, your most recent SF-50, dated 3/10/2024 or after, must be submitted with your application to be used for qualification. If you are a current, permanent General Schedule (GS) Federal employee, your most recent SF-50 may not provide proof of one year at the next lower grade level (Time-in-Grade (TIG)). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year at the next lower grade level (TIG). In this instance, you must provide additional SF-50(s) that clearly demonstrates one-year at that grade level (TIG); award SF-50s cannot be used for TIG as it does not contain enough information. In many cases, we need to see additional SF-50s to determine time-in-grade and eligibility for promotion.
ALL documentation must be included with application prior to the closing date; the office will not contact you for more information to prove qualifications after the job announcement has closed.
Thank you for your interest in the Contact Representative position with the Dayton VA Medical Center. You will be evaluated for this job based on how well you meet the qualifications listed below. Please read each question and answer carefully.
1.
Specialized Experience Requirement:
Select the statement below that best describes your experience required to meet the specialized qualification requirement; you may only select one response.
Select the statement below that best describes your experience required to meet the specialized qualification requirement; you may only select one response.
For each of the following item(s), choose the ONE statement from the list below that best describes your knowledge, skill and ability.
For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.
2.
Interviews applicants by phone or in person to determine whether they are eligible for enrollment for healthcare.
3.
Listens to customers, and pays attention to the details of the customer's needs and concerns.
4.
Interprets and applies knowledge of healthcare options, local, state, and national policies to be able to accurately respond to inquiries about eligibility for healthcare and benefits.
5.
Informs applicants of requirements for determining eligibility, income disclosure and financial threshold tests, insurance information disclosure and other necessary demographic information.
6.
Assists applicants and stakeholders with completing applications for enrollment for healthcare benefits, including, but not limited to, regular enrollments, hardship enrollments, catastrophically disabled enrollments, and applications for death benefits.
7.
Processes various requests for Release of Information (ROI), financial threshold tests, and applications, and scans documents as needed.
8.
Reviews military service documents, and other documents to make eligibility determinations for healthcare. Acquires copies of relevant and necessary documents for scanning into the applicant's permanent records.
9.
Queries multiple information systems to determine and/or verify basic eligibility for healthcare. These systems include local, state and national information systems relevant to determining whether or not applicant is eligible for healthcare.
10.
Initiates request for assistance from other internal and external agencies to determine eligibility for healthcare. Assists the applicant with acquiring other documents and paper records if information system queries cannot establish eligibility.
11.
Processes transfer enrollments from other medical facilities and updates existing enrollment demographics which may have lapsed over a period of time. These are done in the same manner as new applicant enrollments.
12.
Promotes and maximizes a knowledgeable, courteous, and harmonious working relationship among patients, family members, staff, the community, and other stakeholders, and enhances customer satisfaction in all interactions.
13.
Safeguards access to printed and electronic files containing sensitive data and information, which must be protected under the provisions of the Privacy Act of 1974, HIPAA, and other applicable local, state, and federal laws, regulations, and policies; and maintains security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is not divulged, and that employee access to sensitive information is limited only to that which the employee needs in order to perform official duties. Takes necessary action to report and address violations of information security.