- Position Title
- IT SPECIALIST (CUSTOMER SUPPORT) T32
- Agency
- Army National Guard Units
- Announcement Number
- AZ-12752082-25-SW-25-073T Opens in new window
- Open Period
- Tuesday, June 17, 2025 to Wednesday, July 2, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
US Citizens. Are you a US Citizen?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Are you a current member of the Arizona Army National Guard?
3.
Do you possess the rank of PV1/E1 - SFC/E7?
4.
Do you possess the MOS of 25 Series and/or 94 Series?
5.
Do you possess a secret security clearance?
6.
Must have at least 24 months of specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
Do you meet the above qualification standard?
Do you meet the above qualification standard?
7.
Must have at least 36 months of specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Do you meet the above qualification standards?
Do you meet the above qualification standards?
8.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Assessment 1
Respond to all statements and questions. These statements and questions allow applicants to highlight their Knowledge, Skills and Abilities (KSAs) which are applicable to the position for which you are applying. If it is necessary to limit the number of applicants for a position, these KSAs will be used to determine the "Best Qualified". For each KSA please identify below in the space provided how you have either demonstrated the KSA or have shown the potential to acquire them. Give specific examples describing related project, details, work assignments, outside activities, and the time frames involved in each. If you do not answer these statements and questions an accurate evaluation of your qualifications may not be possible. This may result in your application not being certified.
1.
Knowledge to address problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
2.
Ability to provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
3.
Ability to receive requests for resolution of hardware or software problems that may require in-depth research.
4.
Knowledge to update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
5.
Ability to provide initial incident information to the Incident Response (IR) Specialty.
Select “Yes” or “No” to the following question(s).
6.
GS-09 Specialized Experience: Must have at least 24 months of specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
Do you meet the above qualification standards?
Do you meet the above qualification standards?
7.
GS-11 Specialized Experience: Must have at least 36 months of specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Do you meet the above qualification standards?
Do you meet the above qualification standards?
8.
Do you meet the above Individual Occupation Requirements?
Individual Occupation Requirements:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Do you meet the above Individual Occupation Requirements?
9.
Do you certify that all of your responses to this questionnaire are true and accurate; and do you accept that if your supporting documentation does not support one or more of your responses to the questionnaire that your application may be rated lower or you may be removed from further consideration?