- Position Title
- IT Specialist (Customer Support/Help Desk)
- Agency
- Commander, Navy Installations
- Announcement Number
- 25-12755005 Opens in new window
- Open Period
- Friday, June 27, 2025 to Thursday, July 10, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you the spouse of a relocating Armed Forces member? If yes, please confirm the following: I am a military spouse who is currently married to my active duty sponsor.
I am exercising my preference eligibility for positions within the local commuting area of my sponsor's current duty station. I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of our current duty location.
NOTE 1: Military spouses are eligible for one permanent appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location. If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: You must include documentation of your preference eligibility which includes: A copy of the PCS orders and your marriage certificate or license.
Failure to provide this documentation will result in a rating of ineligible.
I am exercising my preference eligibility for positions within the local commuting area of my sponsor's current duty station. I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of our current duty location.
NOTE 1: Military spouses are eligible for one permanent appointment using their preference eligibility for the duration of the active duty sponsor's assignment to a permanent duty station, as long as the military spouse has not declined or accepted a permanent Federal or non-appropriated fund position in the commuting area of the sponsor's current duty location. If you certify that you have not used your preference at your sponsor's current duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.
NOTE 2: You must include documentation of your preference eligibility which includes: A copy of the PCS orders and your marriage certificate or license.
Failure to provide this documentation will result in a rating of ineligible.
Preferences
1.
This position requires selectee to submit to a background investigation to verify suitability for employment. The background investigation may include all of some of the following: a review of any criminal history, past or current indebtedness, legal or illegal drug use, other factions that may impeded successful performance on the job. I am willing and able to submit to a background investigation to verify suitability for employment for this position.
Assessment 1
Thank you for your interest in the position of IT Specialist (Customer Support)-Helpdesk for Command, Navy Region Northwest. Please complete the below questionnaire to the best of your ability.
1.
Incumbent is primary contact for troubleshooting problems, must be capable of quickly repairing or directing repair to on-site employees, ascertaining the extent of the problem and developing a timely resolution. How many years of experience do you possess in this type of role?
2.
Incumbent maintains an inventory of both hardware and software associated with FFRP applications. Conducts inventories for software and hardware, as requested. Ensures the safeguard of navy property, reporting any shortages or misuse. How many years of experience do you possess in the management of inventory?
3.
Provides direct support to the activity managers and end users by inputting and monitoring data collection and data functions in support of the application software programs. What level of experience do you possess maintaining databases?
4.
Incumbent serves as the functional technical resource for the area network at assigned location. How many years of experience do you possess in in troubleshooting system failures, hardware and software problems with servers, terminal lockups, and other technical issues?
Select “Yes” or “No” to the following question(s).
5.
This position requires travel among our three primary installations and satellite facilities of CNRNW including Naval Air Station Whidbey, Naval Station Everett, and Naval Base Kitsap. Do you possess a valid drivers license and are you available for travel
6.
This person may be called upon to assist customers with problems outside of regular business hours, including evenings, weekends and holidays. Are you willing to be available to assist as needed outside of business hours?