- Position Title
- Social Service Representative
- Agency
- Veterans Health Administration
- Announcement Number
- CBSW-12755215-25-SRH Opens in new window
- Open Period
- Tuesday, July 1, 2025 to Thursday, July 10, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
3.
Are you an employee of the department/service line indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you may be required submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Please review the instructions in the announcement. Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
4.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
5.
Are you a current permanent Federal employee from an agency other than Department of Veterans Affairs?
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
6.
Are you a veteran who separated from active duty under honorable conditions AND you:
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
- have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more; OR,
- retired from active military service with a service-connected disability rating of 30% or more?
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
7.
Are you the spouse of a current or former member of the Armed Forces? In accordance with revised 5 U.S.C. 3330d(b), the head of an agency may now appoint noncompetitively: the spouse of a member of the armed forces on active duty, the spouse of a 100 percent disabled member of the armed forces, or the spouse of a deceased member of the armed forces.
Active Duty Spouse
Active Duty Spouse
- Includes all spouses of members of the armed forces on active duty.
- Spouses do not have to relocate with active duty spouse.
- The military member was retired under Chapter 61 of title 10, United States Code with a 100% disability rating from the military; or
- Was released from active duty and has a disability rating of 100% from the Department of Veterans' Affairs or the military department.
- As the military spouse, you may be eligible if the military member was killed while on active duty (it does not have to be combat related), and you have not remarried.
To verify your eligibility, submit the following applicable documents:
- Documentation verifying marriage: (i.e., marriage license, certificate or other government issued document certifying marriage to your military spouse or veteran.)
- A copy of your spouses active-duty military orders.
- DD-214: Certificate of release or discharge from active duty (Military spouses of 100% disabled separated or retired veterans and widows or widowers, who are not remarried, of military service members who were killed on active duty.)
- DD 1300: Report of Casualty (Military spouses who are widows and widowers, and are not remarried, of military service members who were killed on active duty.)
- Veterans Affairs Benefit Documentation of Deceased or Disabled Veteran.
For more information, review USAJOBS Military Spouses resources
8.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
9.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
10.
Are you a current Federal employee in the excepted service in an agency covered by an Interchange Agreement with at least one year of service in that position?
For more information, review Interchange Agreements with Other Merit Systems.
-OR-
Are you a current:
• Postal Career Service Employee;
• Postal Rate Commission Employee;
• Government Accountability Office (GAO) Employee; or,
• Administrative Office of the U.S. Courts Employee?
For more information, review Miscellaneous Authorities Not Regulated By U.S. Office of Personnel Management.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
For more information, review Interchange Agreements with Other Merit Systems.
-OR-
Are you a current:
• Postal Career Service Employee;
• Postal Rate Commission Employee;
• Government Accountability Office (GAO) Employee; or,
• Administrative Office of the U.S. Courts Employee?
For more information, review Miscellaneous Authorities Not Regulated By U.S. Office of Personnel Management.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
11.
Do you have an intellectual disability, severe physical disability, or psychiatric disability that qualifies you for Schedule A Disability appointments?
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist, certifying your documented disability and eligibility under Schedule A.
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist, certifying your documented disability and eligibility under Schedule A.
12.
Do you have prior Career or Career-Conditional Service with the Federal Government? If so, you may be eligible for reinstatement.
To verify your eligibility, you must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
To verify your eligibility, you must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
- career or career-conditional (Tenure field box 24. is 1 or 2); AND,
- your status in the competitive service (Position Occupied field box 34. is 1).
- highest grade previously held (Grade or Level field box 18.)
13.
Are you currently employed as a civilian employee in the competitive service in a federal agency other than the Department of Veterans Affairs?
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
- career or career-conditional (Tenure field is 1 or 2); AND,
- your status is in the competitive service (Position Occupied field is 1)
14.
Are you a veteran whose latest discharge was under honorable conditions spouse, widow/widower, or parent of a veteran, AND you:
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service. If applying as a spouse, widow/widower, or parent of a veteran eligible for derived preference you must provide acceptable documentation of your preference eligibility as outlined on the SF-15 form. *Note current Federal employees must also meet Time-in-Grade requirements.
- served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility); OR,
- are entitled to veterans' preference; OR,
- are eligible for derived preference as a spouse, widow/widower, or parent of a veteran?
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service. If applying as a spouse, widow/widower, or parent of a veteran eligible for derived preference you must provide acceptable documentation of your preference eligibility as outlined on the SF-15 form. *Note current Federal employees must also meet Time-in-Grade requirements.
15.
Are you a veteran who separated from active duty under honorable conditions AND you:
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
- recently separated (within the past 3 years); OR,
- are a disabled veteran; OR,
- served on active duty during a war, campaign or expedition; OR,
- received an Armed Forces Service Medal?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
16.
Are you an active duty service member expected to be discharged or released under honorable conditions within the next 120 days who will be eligible for Veterans' preference? You may eligible to apply through the Veterans Opportunity to Work (VOW) Act based on tentative preference.
To verify your eligibility, you must submit a "certification" on appropriate letterhead from your branch of service that certifies you are expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is signed. Note: If selected, prior to appointment you will be required to provide your DD-214 and/or other supporting documentation to verify that you are eligible for Veterans' preference.
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a "certification" on appropriate letterhead from your branch of service that certifies you are expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is signed. Note: If selected, prior to appointment you will be required to provide your DD-214 and/or other supporting documentation to verify that you are eligible for Veterans' preference.
For more information, review USAJOBS Veterans resources.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
INSTRUCTIONS: The assessment part of the questionnaire includes questions about basic requirements, and KSAs (knowledge, skills and abilities) related to this position.
BASIC REQUIREMENT: The assessment part of the questionnaire includes questions about basic requirements related to this position
1.
INDIVIDUAL OCCUPATIONAL REQUIREMENT: From the descriptions below, please select the response that best reflects how you meet the basic requirement for this position.
2.
General Experience: From the descriptions below, please select the response that best reflects how you meet the general experience for this position.
3.
Specialized Experience: From the descriptions below, please select the response that best reflects how you meet the specialized experience for this position.
KNOWLEDGE, SKILLS, AND ABILITIES/COMPETENCIES - This section evaluates your knowledge, skills and abilities to perform the duties of this position. For each task below, choose the statement from the list below that best describes your experience and/or training.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Works independently and in consultation with Housing and Urban Development-Veterans Affairs Supportive Housing Case Managers, provides or obtains information (including interviewing patients and families), or arranges for services which support the Housing and Urban Development-Veterans Affairs Supportive Housing program.
5.
The incumbent will assist the Housing and Urban Development-Veterans Affairs Supportive Housing Supervisor in administrative/clinical functions of the program such as preparation of housing reports, development of landlord housing stock spreadsheets, compiling statistical data relating to homeless Veterans and other duties as assigned.
6.
Responsible for ensuring that Veterans receive appropriate information accurately and timely to ensure that housing and access to Veteran Affairs and community services are not delayed.
7.
Gathers administrative information regarding subsidiary programs and communicates this information via email, written correspondence, or presentation at various committees.
8.
Responsible for performing a variety of clerical, administrative and technical duties/ responsibilities in support of Housing and Urban Development-Veterans Affairs Supportive Housing Team including contacting veterans and families to assist in completion of forms and applications.
9.
Serves as Point of Contact (POC) for Housing and Urban Development-Veterans Affairs Supportive Housing Case Managers to ensure applications for the program are complete and documents are submitted to Case Manager. Network throughout the 7 counties in the Northern California to create a pool of Veteran needs and provide Housing and Urban Development-Veterans Affairs Supportive Housing information to Veterans.
10.
Consults with the case managers on Veteran that have questions, such as how I apply for the homeless program, can family live with me in the homeless shelter, or how do I get Veterans Affairs healthcare.
11.
Consults with the case manager when the incumbent wants the answer to the question reexamined, having the case manager give a second opinion on the answer to the questions.
12.
Work with the Veteran and the Housing and Urban Development-Veterans Affairs Supportive Housing case manager to assess the Veteran's preferences, ensuring the Veteran meets VA requirements for Homeless Program and Veterans Affairs healthcare, financial capabilities, such as filing out proper Veterans Affairs forms, 1010EC or 1010EZ and others, qualifying the Veteran for free or reduced priced Veterans Affairs Healthcare and Homeless Programs financial limits.
13.
Contact with internal and external customers to ensure veteran's health care needs are met, to include local public housing authorities, community landlords, real estate agents, civic groups, and transportation companies, etc.
14.
Documents interventions and collaborative interdisciplinary interaction, inputs data and information, such as clinical notes and consults for Veteran care follow-up, into medical record systems.
15.
Propose local policies and procedures, such as standard operating procedures and advance directives that promote HUD-VASH.
REMINDERS:RESUME REMINDER
- Your resume must include the following information for each job listed:
- Job title Duties (Be as detailed as possible.)
- Month & year start/end dates (e.g., June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- In order to receive appropriate preference consideration, you should submit proper documentation if you are claiming eligibility for veteran's preference, which includes:
- A copy of your DD-214 (member copy 4 or earlier version that shows character of service).
- Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
- You must submit copies of all SF -50s to clearly demonstrate that you meet the 52 week time-in-grade (TIG) requirement. TIG means you have held a GS grade for 52 weeks [or are within two (2) pay periods/four (4) weeks of possessing 52 weeks] at the closing date of this announcement. Examples of SF-50s to include: Within Grade Increase(s), Promotion(s), and/or Appointment action(s).
- Declaration of Federal Employment. This form will be used to determine your acceptability for Federal employment.
- Priority Consideration - Individuals who have special priority selection rights under the Department of Veterans Affairs Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(a) for CTAP, and 5 CFR 330.704 for ICTAP. This includes a copy of the applicant's agency Notice, a copy of the most recent Performance Rating, and a copy of the most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible. Additional Information on how to receive this priority consideration can be found at: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap (http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap)