- Position Title
- Supervisory Health System Specialist (Call Center)
- Agency
- Indian Health Service
- Announcement Number
- IHS-25-PX-12758250-ESEP/MP Opens in new window
- Open Period
- Thursday, July 3, 2025 to Monday, July 14, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
- retired from active military service with a service-connected disability rating of 30% or more
For more information, review USAJOBS Veterans resources.
3.
Are you currently employed by the agency hiring for this position?
4.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
5.
Are you an American Indian/Alaska Native who is enrolled in a federally recognized tribe as defined by the Secretary of Interior? The Indian Health Service gives qualified American Indian/Alaska Natives preference when filling vacancies in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472), with approved exceptions.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
6.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
7.
Are you working for another agency in an established merit system in the excepted service that has an agreement prescribing conditions under which employees may be moved from the agency's system to the competitive service? For example, OPM has agreements with Veterans Health Administration of the Department of Veterans Affairs that covers employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 7401(1) or (3) [formerly 38 U.S.C. 4104(1) and (3)]. Agreements effective 10/31/79 and 5/12/87; extended indefinitely. Other merit systems are: Tennessee Valley Authority, Nuclear Regulatory Commission, Nonappropriated Fund (NAF) employees of the Department of Defense, Federal Aviation Administration, Department of Homeland Security, Transportation Security Administration, Corporation for National and Community Service. See the OPM website for expiration dates and specific on agreements: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=InterchangeAgreementsWithOtherMeritSystems.
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, excepted service status that show the following:
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, excepted service status that show the following:
- Be currently serving under an appointment without time limit in the other merit system or have been involuntarily separated from such appointment without personal cause within the preceding year; AND
- Be currently serving in or have been involuntarily separated from a position covered by an interchange agreement (some agreements do not cover all positions of the other merit system); AND
- Have served continuously for at least 1 year in the other merit system prior to appointment under the interchange agreement as described in item 1 or item 2 below:
- A person who previously met this requirement, separated, and later returned to an appointment without time limit, is considered as having met this requirement, regardless of length of service under the current appointment. (See paragraph on type of appointment received when appointed to a competitive service position.)
- Eligible employees under appointment without time limit in the Department of Defense Nonappropriated Fund Instrumentalities (NAFI) system may include flexible employees, who work the equivalent of a part-time, intermittent, or on-call schedule.
8.
Are you a current or former employee of a land management agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) who:
- was originally hired to a time-limited position under a competitive appointment; and,
- served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; and,
- performed at an acceptable level of service during each period of service; and,
- if no longer employed by the land management agency, have been separated for no more than two years, and departed that position in good standing.
9.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
10.
Were you formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee?
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) AND
- Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
11.
Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position?
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
12.
Are you a United States Public Health Service Commissioned Officer or a United States Public Health Service Commissioned Officer candidate?
If yes, confirm
If yes, confirm
- For current active duty USPHS Commissioned Corps officers, submit a copy of your most recent personnel orders. OR
- For USPHS Commissioned Corps candidates, submit documentation from the Division of Commissioned Corps Personnel and Readiness (DCCPR) stating you have successfully completed the professional boarding process.
13.
Are you a veteran whose latest discharge was under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
- are entitled to veterans' preference
For more information, review USAJOBS Veterans resources.
14.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- recently separated (within the past 3 years)
- are a disabled veteran
- served on active duty during a war, campaign or expedition OR
- received an Armed Forces Service Medal
For more information, review USAJOBS Veterans resources.
Preferences
1.
Which hiring plan applies to you and how do you want to be considered for employment? If you are not sure, visit the IHS Jobs Board Which Plan Should I Select.
You will only be considered for those that you select. (Select all that apply)
You will only be considered for those that you select. (Select all that apply)
2.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been arrested for or charged with certain crimes involving a child. Responding yes to this question can make you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been arrested for or charged with a crime involving a child?
3.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes against persons or offenses committed against children. Responding yes to this question makes you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been found guilty of, or entered a plea of nolo contendere (no contest) or guilty to, any felonious offense, or any two or more misdemeanor offenses under federal, state, or tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact or prostitution; or crimes against persons; or offenses committed against children?
4.
I certify that (1) my responses to questions one and two are made under penalty of perjury, which is punishable by fine under title 18 of the United States Code, or imprisonment of not more than five years, or both; and (2) I have received notice that a criminal check will be conducted. I understand my right to obtain a copy of any criminal history report made available to the Indian Health Service and my right to challenge the accuracy and completeness of any information contained in the report.
Assessment 1
Thank you for your interest in this Supervisory Health System Specialist position with the Indian Health Service. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
1.
Individual Occupational Requirement
Select the one statement below that best describes how you meet the Individual Occupational Requirement for this position.
Select the one statement below that best describes how you meet the Individual Occupational Requirement for this position.
2.
Minimum Qualification, GS-11, Health System Specialist
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-11. Select only one response and do not leave blank.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-11. Select only one response and do not leave blank.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Direct program review and evaluation for provision of services, denials and medical priorities.
4.
Conduct audits and provide audit liaison services in accordance with applicable statutes and regulations.
5.
Coordinate efforts throughout the conduct of annual management control review promulgated by OMB Circular A-133, Appendix A.
6.
Plan and conduct a variety of assignments or investigations related to receipts and disbursements.
7.
Collect and analyze qualitative and quantitative data to the impact of various programs and/or projects.
8.
Coordinate activities with other health care delivery programs within HHS and CMS to assure maximum effectiveness of the program in meeting the health care needs of the AI/AN population.
9.
Formulate recommendations on policy, strategy, resources, and requirements derived from business intelligence systems.
10.
Provide guidance to facility administration in managerial decisions and policy design related to Health Information Systems.
11.
Recommend corrective action for deficiencies affecting cost and delivery of services.
12.
Utilize knowledge of health care administration and management to guide and advise on integrating resources and health care initiatives in accordance with government laws and performance measurement management.
13.
Advise, counsel, and instruct employees on rules and regulations regarding billing and accounts receivable operations for alternate resources such as: private insurance, Medicare and Medicaid.
14.
Comply with different accreditation requirements consistent with the priorities and objectives of the healthcare facility.
15.
Coordinate, monitor, and report on collections, internal control processes, fee schedules, and debt management.
16.
Establishes internal controls for debt management to ensure collection of past due claims from third party insurers.
17.
Verify third party insurance coverage using third party insurance verification systems.
18.
Provide training and technical assistance in third party billing to managers and employees.
19.
Provide training and technical assistance on Medicaid to managers and employees.
20.
Provide training and technical assistance on Medicare to managers and employees.
21.
Provide training and technical assistance on Private Insurance to managers and employees.
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
Certification of Information Accuracy. If you fail to answer this question, you will be disqualified from consideration for this position.
22.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.