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Position Title
Supervisory Customer Operations Division Chief
Agency
Defense Logistics Agency
Announcement Number
DLATrpSpt-25-12759596 Opens in new window
Open Period
Friday, July 11, 2025 to Friday, July 18, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you an employee of the agency advertising this position and applying to be considered for a Reassignment, Change-to-Lower Grade or Re-promotion to a grade previously held? You must submit a copy of your most recent SF-50, Notification of Personnel Action.

(limit characters)
3. Eligible: I am a PPP DoD retained grade preference eligible. I am exercising my preference eligibility to positions within the local commuting area. I certify that I am within my 2-year period of grade retention and have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area.

Supporting Documentation:  You must provide a signed Retained Grade PPP Self-Certification Checklist, DD3145-1 (whs.mil), a copy of your Notification of Personnel Action, Standard Form (SF) 50 effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.

Are you a Priority Placement Program DoD Retained Grade Preference Eligible?

(limit characters)
4. Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible

I am an MR or NG Reserve Technician who will lose or has lost my military membership through no fault of my own after completing at least 15 years of technician service and a minimum of 20 years of service creditable for non-regular retirement.  I am exercising my preferen­ce eligibility to DoD positions within my local commuting area in accordance with Section 3329(b) of Title 5, U.S.C.  This preference eligibility is valid for 1 year after separation. 

NOTE: By using this eligibility, you certify that you have not obtained permanent Federal employment, nor have you accepted or declined a PPP job offer.

Supporting Documentation: If you indicate "yes" to this question, you must submit a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation, such as the notification letter you received showing you are no longer eligible for military or NG membership (through no fault of your own) and that you have completed at least 15 years of technician service and a minimum of 20 years of service creditable for non-regular retirement. 

Are you a Priority Placement Program (PPP) DoD Military Reserve (MR) and National Guard (NG) Technician Eligible?
(limit characters)
5. Eligible: I am a military spouse who has relocated or will relocate within 30 days with my active duty sponsor on a permanent change of station (PCS) move to a new active duty assignment. I am exercising my preference eligibility to positions within the local commuting area of the new duty station. I certify that I have not accepted nor declined a permanent, continuing Federal or non-appropriated fund position in the local commuting area of the new duty location.

NOTE 1: Military spouses are eligible for one noncompetitive appointment using their preference eligibility for the duration of the active duty sponsor's relocation to the new permanent duty station, as long as the military spouse has not declined or accepted a permanent, continuing Federal or non-appropriated fund position in the geographical area of the PCS orders. If you certify that you have not used your preference at your sponsor's new duty location and it is discovered to be untrue, you may be subject to loss of MSP and possible disciplinary action.

NOTE 2: MSPs using eligibility EO 13473 cannot be appointed until they have relocated with the military sponsor to the new duty station.

Supporting Documentation:  You must provide a signed Military Spouse PPP Self-Certification Checklist, https://publicfileshare.chra.army.mil/USAStaffing/DD_3145-4_Military_Spouse_PPP_SelfCertification_Checklist_v2.pdf  
PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist. .

Are you a Priority Placement Program DoD Military Spouse Preference Eligible?



(limit characters)
6. Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Preference Eligible Technician Receiving Disability Retirement

I am an MR or NG Technician who will be or has been involuntarily medically retired due to a service-connected medical disability that disqualifies me from military membership or from holding my required military grade, and have applied for or am receiving a disability retirement annuity.  I am exercising my preference eligibility to DoD positions within my local commuting area.  I understand that the position for which I am applying must be at the same grade or equivalent level, tenure, and work schedule as the position held currently or upon separation. 

NOTE: By using this eligibility, you certify that you have not obtained permanent Federal employment, nor have you accepted or declined a PPP job offer.

Supporting Documentation: If you indicate "yes" to this question, you must submit a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist and copies of the appropriate documentation, such as the notification letter you received that states you are no longer eligible for Reserve membership due to a service-connected disability. 

Are you a Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Preference Eligible Technician Receiving Disability Retirement?
(limit characters)
7. Are you an employee of the agency advertising this position and applying to be considered for a Promotion? You must submit a copy of your most recent SF-50, Notification of Personnel Action. (limit characters)
8. Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.

Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?

(limit characters)
Preferences
1. Would you accept a term appointment? (limit characters)
2. Your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Information provided in the application process may be investigated. Deliberate attempts to falsify your application information may result in being removed from consideration and could be grounds for disqualifying you or for dismissing you from employment should you be selected for this position. Please ensure the responses you provide are accurate and truthful.

Certification of Information Accuracy - I certify that, to the best of my knowledge and belief, all of the information submitted by me in this application, supporting materials and/or information provided in any interview associated with the examination process will be true and accurate; and that misrepresenting my experience or education, or providing false or fraudulent information, may be grounds for not hiring me, disciplinary action or termination; and that false or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
(limit characters)
3. Do you have a current (or last) performance rating of at least Fully Successful or the equivalent? (limit characters)
4. Have you received a Voluntary Separation Incentive Payment (VSIP) in the past 5 years? (limit characters)
5. Are you a former Federal employee who has retired and is receiving an annuity either under the Civil Service Retirement System (CSRS) or Federal Employees Retirement System (FERS)?
NOTE: If you are receiving a temporary medical disability retirement OR are a retired Military Service Member your response should be NO.
(limit characters)
6. This question is for informational purposes only. Please select from the following to indicate how you discovered the position you are currently applying for. You may select more than one item. (limit characters)
Assessment 1
1. From the descriptions below, select the letter that BEST describes the highest level of education and/or experience that you fully possess in order to minimally qualify for this position. Read all of the statements completely before making your selection.
(limit characters)
In this part you will respond to questions about your experience as it relates to the position for which you are applying. Carefully review the level descriptions (A to E) listed below. For each task question, choose the level description that best describes your experience and/or training. Your responses must be fully supported within the text of your resume. Failure to properly identify your experience may result in the lowering of your overall score and/or your disqualification for this position. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Identify and plan initiatives and programs to enhance customer satisfaction, demand collaboration and productivity.
(limit characters)
3. Analyze effectiveness, cost and efficiency of program accomplishments and results.
(limit characters)
4. Review and approve marketing strategies to ensure compliance with overall program objectives.
(limit characters)
5. Collaborate with Program Managers and representatives from the Military Services on managing special programs, such as Weapon System, Troop and General Support special programs.
(limit characters)
6. Develop and coordinate recommendations for improving processes, procedures, policies, and system capabilities related to customer/demand planning support and operations.
(limit characters)
7. Perform customer outreach and act as a customer advocate/liaison with personnel in creating demand plans to forecast anticipated customer requirements.
(limit characters)
8. Ensure that work efforts of subordinate units are targeted at improving customer support and enhancing customer satisfaction.
(limit characters)
9. Coordinate with Process Management on developing the methodology for measuring the effectiveness and efficiency of proposed improvements for quantifying results and operational improvement.
(limit characters)
10. Collaborate with team members and subject matter experts to align compliance with existing or proposed policies.
(limit characters)
11. Collect, understand, and evaluate information to form policy initiatives.
(limit characters)
12. Applies laws, regulations, policies, and procedures used in supply and demand planning.
(limit characters)
13. Responsible for developments, policy issuance, and other similar materiel in the Equal Opportunity arena.
(limit characters)
14. Solve and coordinate the resolution of customer order/support problems and develop customer service improvements.
(limit characters)
15. Consider and respond appropriately to customers by adjusting approaches to suit different situations and build customer confidence.
(limit characters)
16. Negotiate Service Level Agreements (SLAs) and Performance Based Agreements (PBAs) with customers at the Type Command and Shipyard level.
(limit characters)
17. Ensures the development and implementation of metrics to measure the effectiveness and efficiency of process improvements.
(limit characters)
18. From the list below, select the response which corresponds to the highest level of education you have achieved. Education claimed may be verified upon selection. If you do not possess or are unable to provide proof of education claimed, you may be found ineligible.
(limit characters)
19. Have you received an honorary or monetary award from your employer (government civilian, military, or private sector) during the last 3 years?
(limit characters)